Privacy Policy

Handsome Homes

Effective Date: 17.01.2025

At Handsome Homes, we are committed to protecting and respecting your privacy. This policy outlines how we collect, use, and safeguard your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following personal information about you:

1.1 Contact Information: Name, address, phone number, and email address.

1.2 Payment Information: Bank account or payment card details (for direct debit and payment processing).

1.3 Service Details: Information about the cleaning services you book, including access instructions for your property.

1.4 Communications: Emails, phone calls, or other correspondence related to your bookings.

2. How We Use Your Information

We use your personal information to:

2.1 Provide cleaning services as requested.

2.2 Process payments and manage direct debit arrangements.

2.3 Communicate with you about bookings, cancellations, or changes to services.

2.4 Respond to inquiries, feedback, or complaints.

2.5 Comply with legal obligations, such as record-keeping for tax purposes.

3. Legal Basis for Processing

We process your personal information under the following lawful bases:

3.1 Contractual Necessity: To fulfill our agreement to provide cleaning services.

3.2 Consent: When you have opted in to receive marketing communications.

3.3 Legal Obligations: For compliance with laws, such as financial regulations.

4. How We Protect Your Information

We take the security of your personal information seriously. Measures we use to protect your data include:

4.1 Secure storage of physical and digital records.

4.2 Restricted access to personal data for authorized staff only.

4.3 Use of encryption and secure payment processing systems.

5. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your data with:

5.1 Service Providers: For example, payment processors or IT support companies.

5.2 Legal Authorities: If required to do so by law or to enforce our legal rights.

6. How Long We Keep Your Information

We retain your personal data only as long as necessary to provide our services and meet legal obligations. Typically, this means:

6.1 Service-related data: Kept for 6 years after the end of the business relationship.

6.2 Financial records: Retained for 6 years for tax compliance.

7. Your Data Rights

Under the UK GDPR, you have the following rights:

7.1 Access: Request a copy of the personal data we hold about you.

7.2 Rectification: Request corrections to inaccurate or incomplete data.

7.3 Erasure: Request deletion of your personal data, subject to legal obligations.

7.4 Restriction: Limit how we process your data in certain circumstances.

7.5 Objection: Object to the processing of your data for marketing purposes.

7.6 Data Portability: Request a copy of your data in a portable format.

To exercise these rights, please contact us using the details below.

8. Marketing Communications

If you have opted in to receive marketing communications, you can unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

9. Cookies

If we operate a website, cookies may be used to enhance user experience. For more details, please refer to our Cookie Policy [if applicable].

10. Changes to This Policy

We may update this privacy policy from time to time. Any significant changes will be communicated via email or our website.

11. Contact Us

If you have any questions about this policy or how your data is handled, please contact us: Handsomehomesuk@gmail.com